Return Policy

We want you to be completely satisfied with your purchase. If you're not, we’re happy to assist with a return or exchange. Please review our return policy below:
Eligibility for Returns:
  • Items must be returned within 30 days from the date of purchase.
  • Apparel must be unused, unwashed, and in original condition with all tags and labels intact.
  • Returns will only be accepted for items purchased directly from our website or retail locations.
Non-Returnable Items:
  • Worn, washed, or altered items.
  • Items marked as final sale or clearance.
  • Gift cards.
Return Process:
  • Contact our customer service team at rstr@mixdbag.com to initiate a return.
  • Provide your order number, item details, and reason for the return.
  • We will send you a return authorization along with instructions on how to return the item(s).
  • Once received, your return will be processed, and you’ll be issued a refund or store credit based on your preference.
Refunds:
  • Refunds will be processed to the original payment method.
  • Please allow up to 10 business days for the refund to appear on your account after the return is processed.
Exchanges:
  • If you would like to exchange an item for a different size or color, please contact our customer service team to ensure availability of the requested item.
Shipping Costs:
  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Thank you for shopping with us! If you have any questions or need assistance, feel free to reach out to our customer service team.